Shipping policy
This policy explains how we process and deliver your order. It is operated by T & R E-commerce, trading as Elvora Sydney.
Shipping at a Glance
| Category | Details |
|---|---|
| Processing Time | 1–3 business days (Mon–Fri) |
| Delivery Time | 7–9 business days (Mon–Fri) |
| Total Delivery Time | 8–12 business days (Mon–Fri) |
| Shipping Cost | FREE on all orders |
| Order Cutoff | 6:00 PM (GMT+10:00) |
Order Processing
We process orders Monday to Friday, excluding public holidays. Orders placed before 6:00 PM (GMT+10:00) are processed the same day; orders placed after this time, or on weekends/holidays, are processed the next business day.
Tracking
Once your order is dispatched, you will receive a confirmation email with your tracking details. You can track your order here
Delayed or Lost Orders
If your order has not arrived within the estimated timeframe, please contact us at info@elvora-sydney.co with your order number, and we will assist you in locating your package.
Returns
Returns are governed by our Return & Refund Policy To initiate a return, please email info@elvora-sydney.co to receive return instructions and the correct mailing address.
Contact Information
Store name: Elvora Sydney
Company name: T & R E-commerce
Company Number: 89689321
Warehouse Address: Unit D1B/350 Parramatta Rd, Homebush NSW 2140, Australia
Company Address: Hoenderweg 72B, Sint-Annaland, Zeeland, 4697 BM, Netherlands
Email: info@elvora-sydney.co
Phone: +61468054379
Contact Form: Click here
Customer Service Available Hours
Operating Hours (Monday to Friday)
9:00 AM – 6:00 PM (GMT+10:00)
We aim to respond to your inquiries within 24 hours.