Privacy policy

This policy explains how T & R E-commerce, trading as Elvora Sydney, manages your personal information. We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.

Who we are

• Operator: T & R E-commerce, trading as Elvora Sydney
• Registered number: KvK 89689321
• Registered office: Hoenderweg 72B, 4697 BM Sint-Annaland, Netherlands
• Email: info@elvora-sydney.co
• Instagram: @elvorasydney
• Website: elvora-sydney.co

Personal information we collect

• Name and contact details
• Shipping and billing address
• Order history
• Payment information (processed securely by our payment provider)
• Email and marketing preferences
• Device, browser, and usage data (via cookies and analytics)

How we collect and hold it

We collect information when you place an order, create an account, contact us, sign up for marketing, or browse our website. Some data is collected automatically via cookies. We store your information in secure systems and take reasonable steps to ensure its protection.

Why we use it

• To process and deliver your orders
• To provide customer support
• To prevent fraud and ensure store security
• To send marketing communications (where consented)
• To improve our website and products
• To meet our legal obligations

Sharing and Overseas Disclosure

We share information only as necessary with service providers (payment processors, shipping partners, analytics, and advertising providers like Google and Meta). Some of these providers are located outside Australia (including the EU, USA, and others). We ensure these recipients handle data in accordance with the Australian Privacy Principles.

Cookies and Advertising

We use cookies for analytics and personalized advertising. You can manage or disable cookies in your browser settings. For users covered by the GDPR or CCPA, we process data according to those frameworks.

Your Rights & Security

We take reasonable steps to secure your data and delete or de-identify it when it is no longer required. You have the right to access or correct your personal information by emailing info@elvora-sydney.co

How to make a complaint

If you believe we have mishandled your information, please contact us first at info@elvora-sydney.co If you remain unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au

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Contact Information