Frequently asked questions
How long do I have to return an item?
You have 30 days from the date of delivery to request a return. Requests made after this period cannot be accepted.
What condition do items need to be in to be returned?
All items must be unworn and unwashed, in original condition (no marks, damage, or signs of use), with all original tags attached and in their original packaging.
Who pays for return shipping?
For a change of mind, you pay the return shipping. For a faulty, damaged, or incorrect item, Elvora Sydney pays. For faulty or incorrect items, please contact us first at info@elvora-sydney.co to arrange shipping.
How do I start a return or exchange?
Email info@elvora-sydney.co within 30 days of delivery with your order number and the reason for the return. For exchanges, please specify the desired size or item. See our Return & Refund Policy
When will I receive my refund?
Once we receive and inspect your item, we process approved refunds within 7 business days to your original payment method.
What are my rights under the Australian Consumer Law?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Our return policy does not limit your rights regarding major failures or items that fail to be of acceptable quality.
How much does shipping cost?
Shipping is free on all orders.
How long will my order take to arrive?
Processing takes 1–3 business days (Mon–Fri) and delivery takes 7–9 business days (Mon–Fri), for a total delivery time of 8–12 business days. See our Shipping Policy
Is there an order cut-off time?
Orders placed before 6:00 PM (GMT+10:00) are processed the same day. Orders placed after this time, or on weekends and public holidays, are processed the next business day. We process orders Monday to Friday, excluding public holidays.
How do I track my order?
Once your order is dispatched, you will receive a confirmation email with your tracking details. You can Track your order here
My order is delayed or hasn't arrived — what should I do?
If your order has not arrived within the estimated timeframe, please contact us at info@elvora-sydney.co with your order number, and we will assist you in locating your package.
What payment methods do you accept?
Credit and debit cards: Visa, Mastercard, Maestro. Digital wallets: PayPal, Shop Pay, Google Pay, Apple Pay.
What currency will I be charged in?
All prices and payments are processed in AUD. If your account or card is held in another currency, your bank may apply a separate conversion rate or fee, determined by your financial institution, not by us.
When is my payment charged, and are my card details safe?
Payment is captured at the time you place your order, and your order is confirmed once your payment is authorized. All transactions are handled by trusted third-party providers over a secure, encrypted connection, and we do not store or have access to your full card details. See our Payment Policy
What happens if my payment is declined?
If a payment is declined, please verify your payment details and try again, or use an alternative method. If issues persist, contact your bank or reach out to us at info@elvora-sydney.co